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Customer Service

Shipping & Delivery
We will ship anywhere in the world, making special arrangements for international deliveries based on quantity and applicable restrictions.  Any order in North America can be sent with standard FedEx, unless a reason can be given for alternative shipping methods.  Please allow up to two week for most orders, and potentially longer for large quantity purchase requests.  The average order will only take four business days, however if you're in an urgent need for expidited processing, please let us know and we'll do everything we can to overnight your package.
Privacy & Security

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the StarmaTech site. You may unsubscribe from our newsletters following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Returns & Replacements

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

If a product breaks while in use, we offer replacement parts for almost all components, and can help you repair your equipment for less than the price of the unit.  Contact us for any special service requests.

Ordering
You may place your order through our website's shopping cart, by email or by phone.  If we are shipping to California, a sales tax will be applied based on your county.  You may be eligable for a discounted tax of 4.25% if you present us with valid certification of being in the movie industry.
Payment & Pricing
We currently accept Visa, Mastercard, Discovery, and American Express over the phone or through PayPal or Google Checkout. A convenience charge of 2% will be added for processing. Your card will be charged at the time of checkout for the approved amount including any applicable California sales tax.
You may also arrange to pay with a company check, direct bank transfer, or money order. Any special needs may be set up by phone. No product is ever shipped without a transaction confirmation.
Trademarks & Copyrights
Any trademarks of third parties that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. You may not use, copy, modify or display any of the trademarks, service marks, names or logos appearing on this site without the express written permission of the trademark owner.
Limitation of Liability
This site and all information, content, materials, products and services included on or otherwise made available to you through this site are provided by starmatech.com on an "as is" and "as available" basis, unless otherwise specified in writing. Starmatech.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.
 

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